There are many helpful support features that you can access from within your account.
From within your account, you can access the 'SUPPORT' menu item, where a number of options will appear:
'Your Local Administrator'
Here you can find the contact details of any members of staff at your University / Organisation who can be contacted regarding safeMedicate, along with details of what you can contact them about.
'Useful Links & Documents'
1. User Guides - This should be used when you are first given your account to help familiarise you our platform. Everything you need to know about safeMedicate/safeGUARD/safeHANDS can be found here.
2. safeMedicate Rounding Rules - This document outlines the rounding requirements for each of the safeMedicate modules.
3. Video Tutorials - We have a range of demonstration video tutorials that will step you through many of the features and functions of your safeMedicate account.
4. Knowledge Base - this is where you are now and where you will find helpful FAQs (Frequently Asked Questions) along with their answers.
5. Terms & Conditions - Our Terms & Conditions document.
You also have the option to use our Customer Support facility - the safeMedicate Chat Bot. It is located in the bottom right of your screen. For more on this, see the 'how to use the safeMedicate Chat Bot' FAQ.
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