This message can appear for several reasons:
- You must have been issued with a username from either your institution or directly from Authentic World if a personal user.
- Before logging in for the first time, you must register your username by choosing Register a new username from the login page of the Portal.
- Ensure that you are typing in your username (or registered email address) and password correctly.
If you have forgotten your login details, please click here for Password Assistance.